Returns & Exchanges

At Procolored, we stand behind the quality of our professional printing equipment and offer a 30-day return window for unused items in their original packaging. We are committed to ensuring your technical success and provide comprehensive support throughout the exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our technical support team via email with your order number and a detailed explanation of the reason for your return.

• 2.
  Technical Assessment

  Our engineers will conduct a remote diagnostic to determine if the issue can be resolved via firmware updates or calibration before authorizing the return.

• 3.
  Secure Packaging

  Once approved, pack the device securely in its original crate with all accessories and ink systems to prevent damage during transit.

• 4.
  Inspection and Refund

  After our warehouse team verifies the hardware condition, your refund or exchange will be processed within 7-10 business days.